Computer Requirements

See onlinesupport.skillsoft.com

 

Technical questions

Can I get help if something does not work right?
Yes, you can get help 24 hours a day, 7 days a week, including holidays. For contact information for technical support, please call 1-866-754-5435 (see FAQs for more detailed information on technical support). Before contacting support staff, please look through the questions listed on this site to see if you can find the answer to your question.

Does the courseware support proxies and firewalls?
Yes. In general, if you can view the SkillSoft web site http://www.skillsoft.com/, then you can play a course from the Extranet server. The only exception to this is if the firewall or proxy server at your site is filtering Java Applets or compiled code. In this case the SkillSoft course Player will not be able to load properly. Check with your Network Administrator to see if this applies to you. If using the Download options, the SkillSoft Course Manager will need to be configured to properly identify the proxy server.

When I try to play a course, nothing happens or I just get a gray screen. I am using Internet Explorer.
The most common cause of this symptom is an outdated Java Virtual Machine (JVM). The JVM that ships with Internet Explorer has problems that sometimes impact the execution of our Java Applet. The solution is to update the JVM. This update is available from the Microsoft web site.

The Play button is not appearing on the Course summary page.
The most common cause of this symptom is an outdated Java Virtual Machine (JVM). The JVM that ships with Internet Explorer has problems that sometimes impact the execution of our Java Applet. The solution is to update the JVM. This update is available from the Microsoft web site.

Can I turn off the audio?
Yes. You can turn the audio off at any time by clicking the turn off audio button located just above the page back and page forward buttons at the lower right-hand side of the screen. You can turn it back on my clicking the same button.

Should I have other applications open when running the courses?
Occasionally, having other applications open on the desktop can affect course performance. We recommend closing all non-essential applications when playing courses.

Can I play two courses simultaneously?
No. You can only play one course at a time.