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October 18 - November 15
In this six-hour course, you’ll learn the art of selling in the hospitality industry. We’ll cover:
- The different types of sales positions and structures in our industry, both internal and external, and property level versus general and national sales office levels.
- How to prospect, how to convey a unique value proposition, and how to close a deal. You’ll also learn how to craft and present a sales proposal.
- How to understand your competition and differentiate your product or service.
- How to sell to other meeting markets, including the SMERF groups: Social, Military/Other Reunions, Educational, Religious & Fraternal.
April 23 - April 25
Format: Online
July 15 - July 20
April 4 - May 9
This eight-week course is designed to give students a comprehensive overview of the key characteristics of beer based on style. Students will strengthen their perceptive and descriptive abilities for assessing and communicating the specific attributes of each beer. We will walk through several flights of beer through each class as we discuss the history, brewing process, and key attributes for each style. Our end goal is to become more effective at sharing our passion for craft beer with our customers, friends, family, and colleagues.
Prerequisite: Exploring Craft Beer
March 21 - May 16
Format: Online
Get your Green Belt if you are going to be involved with any kind of process improvement project.
Green Belt Training & Certificate is an online, in-depth course that enables you to complete Lean Six Sigma process improvement projects from start to finish. Green Belts carry more recognition and can deliver measurable, sustainable improvement by finding the root causes of problems and streamlining processes.
Learning Objectives
After completing Green Belt Training you will be able to:
- Define what Lean Six Sigma is, where it came from and why organizations benefit from it
- List and describe the Lean Six Sigma Roles
- List and define each of the 8 Wastes
- Describe how to find and select a worthwhile Lean Six Sigma Project
- Summarize the Lean Six Sigma Improvement method known as DMAIC (Define, Measure, Analyze, Improve and Control)
- Describe how to create a project charter, gather the voice of the customer and build a high-level map of the process
- Describe how to select measures, plan for data collection and collect baseline data about a process
- Describe how to conduct process analysis, conduct data analysis and then brainstorm and validate root causes of process problems
- Describe how to craft, filter and determine solutions to process problems and then mitigate the risks of process change
- Describe how to create monitoring plans, develop response plans and document the project
Learn more about Green Belt Training.
Students receive 6 months of access upon registration.
August 7 - December 17