Student, Instructors, and Staff Support Information

If you are in need of technical assistance or have technical questions, our IT Support team can assist you by phone, email, or you can schedule a Zoom Remote Support session. After booking your appointment, you will receive an email confirmation with the date and time of your appointment. Your confirmation email will also include a link for you to cancel or reschedule if needed.

For additional technology resources, please visit the SDSU ITUS Help Desk at it.sdsu.edu/help or the SDSU Library Hub at library.sdsu.edu/computers-technology.

Online Course Guide:

Recommended System Requirements for Online course via Zoom and Canvas/Blackboard.

An internet connection -broad wired or wireless (4G/LTE)
Speakers and a microphone - built-in or USB plug-in or wireless Bluetooth
A webcam or or HD webcam -built-in or USB plug-in
A microphone headset

Supported Operating Systems

macOS X with macOS 10.9 or later
Windows 10 (Home, Pro or Enterprise)
Windows 8 or 8.1
Windows 7

It is recommended to use a desktop or laptop.  Other devices may or may not be compatible and/or have limited functionality

Please also review the following tips and recommendations:

Please watch 5 Do’s and Don’ts of Webcam Etiquette.
Test your Zoom connection
SDSU Global Campus Online Course Guide

Access your LMS class:

SDSU Blackboard Website
SDSU Canvas Website
Sign in using your SDSUid.
Test the login to verify that it works before your class.
Online classes are usually available to students on the first day of class.
It is advised to use the Firefox browser for both Windows and Apple macOS computers.

Canvas Help Resources

For information on using Canvas, please see the following resources:
Getting Started for Instructors
Canvas Overview for Instructors (Video)
Getting Started for Students
Canvas Overview for Students (Video)

Blackboard Help Resources

For information on using Blackboard, please see the following resources:
SDSU IT Web Conferencing with Zoom
ITS Blackboard Quick Start Guide
Blackboard Help for Students
Blackboard Help for Instructors

Zoom Help Resources

Schedule a Zoom Support Appointment

For information on using Zoom to teach virtually, please see the following resources:
Tips for Teachers Educating on Zoom
Live Training Webinars
Recorded Training Webinars
Zoom Tips for Students

Receive Emergency Alerts

SDSU has established a notification system that is capable of sending text (also known as SMS) and e-mail messages in the event of a campus-wide emergency, SDSU online service outages, or health and safety concern. We encourage everyone in the SDSU community to sign up for alerts to stay up to date with the latest critical information.

STUDENTS: Register through the Web Portal (https://sunspot.sdsu.edu/pls/webapp/web_menu.login).

FACULTY & STAFF (including employees of SDSU auxiliary organizations):  Please follow this link: https://phonebook.sdsu.edu/ealert/

SDSUid: SDSU Student Account for University Services

SDSUid is the campus single identifier used to securely access new IT services. All SDSU students are provided an SDSUid, which must be activated in order to access crucial services including a student email account, Online Learning Management Systems (Blackboard & Canvas), Library, Campus ID Card, parking permit, SDSU intranet, and other important services. A full list of these services can be found at SDSUid Services.

Google G Suite for Students

If you have questions regarding your Gmail or other Google G Suite services, please visit gsuite.sdsu.edu. There, you will find information on:

  • Getting Started
  • Support
  • FAQ’s
  • Training for G Suite apps (Gmail, Docs, Sheets, etc.)
  • Security

If you are a new student, an email was sent to your email account on file in your SDSU Global Campus account shortly after enrolling in a course. If you cannot locate your email, please make sure it was not sent to your junk mail. The message was branded with the SDSU Logo and SDSUid activation information. The message was sent from DoNotReplySDSUid@sdsu.edu.

If you cannot locate your SDSUid activation email submit an email to itsupport.global@sdsu.edu for further assistance or call the SDSU Global Campus Help Desk at (619) 594-5893.

Videos on how to activate and manage your SDSUid can be found at: How you can change your SDSUid password and security settings

How to Activate your SDSUid Guide

No Longer Using Your Account

For students who have graduated from an SDSU academic degree program, your SDSUid, Office 365 account, SDSU G Suite account, and all associated data will be deleted one year from your graduation.

For students who have graduated from one of our professional development programs (including credential/certificate programs), all data relating to your account will be deleted 90 days after the final day of your last enrolled semester.

For faculty, lecturers, and volunteer faculty, you have a grace period of 365 days from your last official date of employment. Following the grace period, your SDSUid account, associated services (email, Google Drive/OneDrive), and all data relating to your account will be deleted.

For staff, staff volunteers, and others with an SDSUid account, your SDSUid account, associated services (email, Google Drive/OneDrive) and all associated data will be deleted following your last date of employment.

If you'd like to transfer your data, please visit the Microsoft Office Support site. You can also contact the SDSU Global Campus IT Support Team for assistance.

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